Shipping & Returns – UK

We have an experienced logistics team that organises our deliveries, we can ship anything
anywhere, from a small boxed object to a full shipping container. We are based in Europe with
distribution points in north and central Europe and in the United Kingdom. We deliver throughout
the world on a daily basis.

Every week from our warehouse we carefully pack and dispatch a huge variety of orders throughout the UK.
Smaller orders are well packed in boxes and sent by a variety of ‘box’ delivery carriers from UPS
through to DPD. Larger furniture orders are usually delivered by our own specialist furniture carrier.
All furniture orders are very carefully packed and will be delivered into the room of your choice by
our dedicated carrier. Furniture orders usually work on a maximum two week cycle, order by Friday
night on week one and delivery will be the following week. For full details of our delivery costs and
services can be found below.

Delivery in the United Kingdom will usually be from our Hampshire warehouse and distribution
team. Shipping costs will be quoted for all items listed on our website, these are displayed next to
the product price. You are welcome to contact us before purchasing to discuss shipping options and
delivery lead times.

Delivery Time: Orders will normally be shipped out within 3-5 working days, depending on the size
of the order and any specialist packing.

Small boxed orders: Delivery time 2 to 10 days.

Furniture orders: Delivery time 10 to 14 days.

All delivery times are for guidance, if you have a specific deadline please contact us.

Our priority is to deliver a product that exceeds your expectations and is delivered on time, but
quality comes first. With vintage products everything is carefully checked before dispatch, if we spot
something that needs a bit of love and attention it might take that extra day.

Customs: Orders placed for delivery within the UK will be shipped and delivered by our UK
distribution network, this does not require any customs clearance or duty charges.

VAT: All prices quoted are based on the country of order and local VAT is included in the price
stated.

Delivery charges

Small Boxed Orders: Delivery typically by courier. Tracking information will be provided. You will be
required to sign for receipt of delivery.

Furniture Orders: All our orders are extremely well packed and time and care is taken to ensure that
your order arrives safely with you. Delivery will either be by specialist freight carriers or specialist
furniture carriers – details below.

Specialist carrier: Dedicated one person furniture carrier, they will deliver into the delivery address
but may not be able to deliver up stairs. You will be contacted by our carrier to coordinate a delivery
day and time.

Freight carrier: Delivery will be made on a commercial pallet. This is a very safe economic method of
delivery. The delivery will be kerb side only and you may be required to retain/dispose of the pallet.
You will be contacted by our carrier to coordinate a delivery day and time.

Please ensure you have considered how to unwrap and move the furniture into your property.
Tracking information will be provided. You will be required to sign for receipt of delivery.

Returns

We offer a 14 day returns policy, the buyer pays return postage or delivery. Items must be returned
with a reputable courier and must arrive back in the condition sent out. We will assist as required
with nominating a carrier.

All returns must be authorised by Merchant & Found. Please contact us for authorisation and to
agree the return process.

All returns must be sent by recorded delivery. Returns will not be accepted until received and
inspected. Refunds are processed within 14 days to the original payment method.

Goods stored will be deemed delivered after 14 days storage and as such are non refundable. Please
refer to our full terms and conditions for full return and delivery terms.

Transport damage claims

If in the unlikely event that you wish to make a claim based on damage in transit:
Please photograph the delivery recording any damage to external packaging. Damages must be
photographed and reported to us within 48 hours of delivery. We regret without this information we
cannot agree any damage claims.

Restocking charge

For cancelled/refunded orders we reserve the right to charge a restocking fee of a maximum 25% on
returns. This covers our costs where we have handled volume of stock and both in and out of our
warehouse and to cover the packing and order preparation costs.

Storage

We are unable to store orders beyond 14 days from purchase. If an order cannot be collected or
delivered within 14 days we reserve the right to charge storage at 5% of order value per week.
Goods stored will be deemed delivered after 14 days storage and as such are non refundable.

Goods stored and not claimed after 6 months will be deemed unclaimed and will be put back on
sale. Goods are no longer refundable but a credit note of 50% of the value is available.

Custom order goods

When any specific work is carried out to modify an order that physically or intrinsically changes the
nature of a product the order will be deemed non refundable.

Condition of Vintage Items

Our workshop team inspect every product and carry out any needed repairs to ensure that
everything leaves us serviced and maintained ready for many more years of life. We have described
the work that our team does to ensure that every order exceeds your expectation. There is a
difference between wear and tear and faults. Our passion is the wear and tear is an integral part of
the product, and that is why we love vintage. However, it is essential that a vintage piece is practical
for use so our workshop will give every piece the attention it needs, but we do not restore.
Restoration by definition can remove the history and character that we believe is integral.

All of our vintage products show the rich beauty and history of their life with the knocks and bumps
of many years of use and we try to minimise restoration to keep every piece as original as possible.

We want you to be over the moon when you unwrap your delivery so please make sure you study
the photographs on our website to satisfy yourself with the condition before the item is shipped.
The condition of a vintage item is subjective and it is impossible for us to list all wear and tear or
damages so please take care to examine all the listing photographs and familiarise yourself with the
product. We photograph everything with flash and do our best to ensure colours are well
represented, we do not use photoshop to minimise or disguise wear and tear.

Product photographs form an integral part of the product description.

Description of Goods

Vintage items do not come with an instruction manual and we do our best to describe and identify
the maker and age of a piece but in many cases this is based on general knowledge or experience.
We regret we cannot accept returns for unverified disputes on age, maker or provenance. Any
dispute would need to be settled by a mutually agreed third party expert.

Seller: